Returns/Exchanges:
If you are not completely satisfied with your purchase, items may be returned or exchanged within 14 days of receipt. Returned or exchanged items must be unused and in original packaging if applicable. Sorry, no returns or exchanges on personalized items, custom made items or seasonal items. Returns will not be accepted for items returned that are found to be used or out of original packaging. Shipping charges will not be refunded and return shipping charges are the sole responsibility of the customer unless the return is due to an error on part of pawprintpalace.com. If you need to return or exchange an item, please contact us via email (help@pawprintpalace.com) for the return shipping address.